Find answers and general information with our Frequently Asked Questions. Need to know more? Contact us at email@example.com
WHAT CAN I EXPECT FROM SYNERGY WOOD PRODUCTS?
WHAT IS END-MATCHING? WHY IS IT BENEFICIAL?
End matching is the process of double end-trimming each plank using boards milled with a tongue and groove on the plank ends. This provides a male and female end, allowing the boards to be interlocked during installation and creating a mechanical bond. When boards are interlocked through end-matching, cupping potential is eliminated and wood expansion and contraction are better tolerated.
End-matched products provide many benefits including reduced waste and less labor, creating clean lines, reduce the effect of wood movement and easy installation.
HOW MUCH WOOD DO I NEED?
Our Synergy products are delivered to specification by linear feet required for your project. To calculate the amount of linear feet needed for your project, multiply the total number of square feet by 2.52. The resulting number includes a 5% waste factor.
For example, an exterior porch lanai measures 15' x 30'.
L(15) x W(30) = Square Feet Total (450)
SF(450) x 2.52 = Synergy Linear Feet (1,134)
You will need 1,134 linear feet of Synergy/E-Peck® to cover a 450 square feet porch lanai.
Give us a call at 866-791-6714 if you need help estimating your project.
HOW MUCH WASTE SHOULD I ACCOUNT FOR WITH SYNERGY WOOD?
Because every board is hand selected and end-matched, we recommend accounting for only 5% waste. All trimmed boards with a male or female end-match are usable, regardless of their length (see installation instructions).
During our manufacturing process, we remove the normal defects found naturally in wood, which includes end checking (slight splits) and unsound knots (knots that have a chance of falling out). We strive to provide you with a 99.5% usable board.
MAY I RETURN EXTRA OR UNUSED MATERIAL?
No. Each order is custom made to project specifications.
ONE OF MY BOARDS IS SLIGHTLY BOWED. CAN THIS BE USED?
Yes. Because all boards are end-matched, slightly warped or bowed planks can be used. We recommend using them as beginning or end pieces in your project to alleviate this natural attribute of wood. Click here to see how to use what was delivered.
DOES SYNERGY WOOD CARRY A WARRANTY?
Yes. All our products carry a five-year limited warranty for any defects in the coatings or workmanship of the coatings. Our products are designed for interior and covered exterior applications. Applications where our products are exposed to direct sunlight or moisture will not be covered under this warranty.
WHAT GRADE WOOD IS USED IN SYNERGY WOOD? WHAT DOES IT MEAN?
We use #2 and Select Cypress and #2 and C Southern Pine.
Read our Synergy Grading Guide to learn more about the grades of our wood.
DO YOU PROVIDE INSTALLATION GUIDES?
Our products are quick and easy to install. For help in your installation, please click here.
Need more information or help with the installation? Contact us at firstname.lastname@example.org or call direct at 866-791-6714.
Live in California? Check out the California Prop 65 information regarding using wood products.
WHERE CAN I USE YOUR WOOD?
Currently, we manufacture our products using "softwoods" including Cypress and Southern Pine. Installation of our Synergy collections should be limited to interior ceilings or walls, or covered exterior ceilings or walls. Though we offer a 5-year warranty, installing our products in direct exposure to sunlight or moisture will release our liability should your wood defect in any way.
Caring for your installed Synergy Wood products is easy. Check out our Care Guide.
Though we no longer manufacture Ponderosa Pine, Alder or Cedar, some of our distributors still carry stock. Alder is meant for interior use only; Cedar and Pine may be applied using the guidelines above.
If you are uncertain about the area in which you would like to install our product, please contact us at email@example.com or call us direct at 866-791-6714.
HOW DO I PURCHASE SYNERGY WOOD?
In most areas throughout the country, Synergy Wood has developed distributor relationships and our products can be purchased through an authorized reseller/dealer. Typically you will find our products at building material stores, lumber resellers, and flooring design centers. If you don't see our display in your store, ask for Synergy Wood by name.
To locate a dealer convenient to your area, please contact us at firstname.lastname@example.org or call us direct at 866-791-6714.
SYNERGY CARE GUIDE AND WHITE POWDER
Synergy Wood products are easy to care for and need little maintenance to keep it looking new and fresh. (see cleaning and care instructions).
Notice any white powder on your porch ceiling? This is common (the white powder is called Calcium Sulfate) and can easily be cleaned using white vinegar. (see white powder guide).
Any additional questions about your Synergy Wood product, please contact us at email@example.com or call us direct at 866-791-6714.